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Bonamici Strengthens Consumer Protections for Air Travelers

April 26, 2018
Press Release

WASHINGTON, DC [04/26/18] – Today the House of Representatives approved a proposal by Congresswoman Suzanne Bonamici (D-OR) to improve consumer protections for airline passengers. The House included the amendment as part of a bill to update and modernize the Federal Aviation Administration (FAA).

Bonamici’s amendment enhances the FAA’s existing Aviation Consumer Protection Division by creating the position of the Aviation Consumer Advocate. The Advocate will be a dedicated person at the FAA who will resolve consumer problems that arise with airlines. You can watch video of Bonamici speaking on the proposal here.

“Too many airline passengers have experienced inconveniences like lost luggage and delayed flights, and some passengers have experienced much worse, including being forcibly removed from flights when seats are oversold, or sitting on a tarmac for hours,” said Congresswoman Suzanne Bonamici. “Airline passengers should be treated with dignity and have a reliable advocate if and when they need one. An Aviation Consumer Advocate at the FAA will strengthen consumer protections and support the millions of Americans who fly every day. It’s long past time that people have a voice and a remedy when they have a dispute with the airline companies.”

Additionally the Aviation Consumer Advocate will provide the FAA with recommendations about how to best protect consumers and improve the flying experience. The Aviation Consumer Advocate will also evaluate the FAA’s response to complaints, provide a report to Congress about the volume and frequency of complaints, and recommend how Congress can take action to bolster consumer protections for fliers.

Bonamici is a steadfast advocate for stronger consumer protections. In Congress, she has stood up for stronger consumer protections for student loan borrowers, taken on predatory lenders, and called attention to the serious problem of scammers targeting seniors.